This Frequently Asked Questions List has been collated in order to help answer any questions you may have about our products and service. However, should all your questions not be answered by this website, our customer service team would be happy to help – call +44 (0191) 518 0850
Food miles represent the time and distance involved in getting the product from the farmer or producer to it's arrival on the plate of the customer. Food miles are important for lots of reasons. Food is better when it is at its freshest; it retains more of its goodness and usually tastes much better too. The shorter the distance between the producer and the rest of the supply chain, the less time is taken. Also the less distance the food has to travel, the less impact it has on the environment - less distance means less transport fuel and less pollution. We believe that it must be better for everyone if we source from UK suppliers rather than from suppliers on the other side of the world. If you would like more information on food miles, why not read the information in the following links:
We prefer to use UK-sourced birds as we believe that they have a better flavour than birds imported from Brazil and Thailand. If our customers prefer us to use EU-sourced birds, we are happy to work with our European suppliers too. We have an excellent and longstanding relationship with all of our supply partners and their European location means that we can have regular meetings to discuss new product development ideas.
We also believe that more companies ought to support the UK economy and source their ingredients from local suppliers. We support the growing campaign to reduce food miles and work with suppliers to promote this concept.
Our premium poultry products can be found in pies, pasties, soups, pizza toppings, ready meals, sandwiches and salads, to name just a few.
Our suppliers are UK based wherever possible; however some of our customers do specify other European suppliers. Our suppliers include Grampian, Faccenda, Moy Park and Frank Bird.
Our customer base includes many of the UK's top food and prepared meal manufacturers and almost all of the large supermarkets. We provide excellent customer service and aim to provide products which meet virtually every customer's requirements.
You can see a list of the flavourings we have already supplied to customers but this is by no means exhaustive. We are constantly working to develop new flavours and recipes and work closely with our customers to keep meeting the every changing taste of consumers. If you have a special requirement for a new flavour, just contact our team and we will be happy to share our experience and knowledge so that you get just what you need.
We often produce bespoke recipes for customers and we are always happy to discuss any new recipes with you, just give us a call!
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We have the highest class A EFSIS rating. This means that we meet and often exceed the industry standards on quality. We have a bespoke IT system which enables instant access to all quality related data.
We are based in Peterlee, County Durham. Our contact details are here.
All staff vacancies are advertised on our website, here